Frequently Asked Questions

We primarily work with Small Businesses, Primary Schools and Charities. Our experience also includes churches and community organisations.

We focus on what you need, not on what we can sell you. We deliver fast, thoughtful design without the upsell or fluff. We’re personal, honest, and not ‘salesy‘.

We are based in Beckenham and work across South London, Kent, and Sussex. We also support clients further afield via video calls.

Yes, we work closely with our partner agency SMElocal, to provide SEO strategy, ongoing management, Google Ads, PPC campaigns, and local optimisation.

Our typical website project includes: discovery, concept design, build, testing, launch, client training, and optional ongoing support for content and updates.

Yes. We offer a full range of photography and video services, including drone footage, promotional clips, event coverage and editing. Shoot and post-production timelines vary by project.

Absolutely. We offer web content, SEO-optimised copy, fundraising letters, tone-of-voice guidelines, and more. We run a 'mode of expression' interview to capture your tone and style.

Yes. We create brand identities, logos, signage, brochures, school prospectuses, and social content. We also provide full brand guideline documents.

Yes, you can explore our Case Studies page to see recent work. One primary school client recently received congratulations from Ofsted for the clarity and quality of their site.

Websites can typically take 6 to 12 weeks depending on scope. Branding projects take 2 to 3 weeks including assets for print and digital.

We offer project-based pricing, ongoing retainers, and ad-hoc hourly support for small tweaks or updates.

Nearly all our websites are built on Squarespace, which handles hassle-free secure hosting. If a client requests WordPress, we offer hosting and support via our trusted SMElocal developers.

Yes. Any additional travel or accommodation costs are built into the project pricing.

We prefer to meet face-to-face when possible, at least once. If location makes this difficult, an online video call is a great alternative. Either way, we like to start with a conversation that gets to the heart of what you need.